KITS BY FOOD CRAFT POLICY

Type of Bookings and Orders

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Standard Event Booking
Bookings with complete guest registrations made with at least 10 business days before the event date. Please note that custom upgrades may require additional lead time.

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Expedited Event Booking
Bookings made with less than 10 business days' notice—are subject to host and instructor availability. These virtual events require faster processing and delivery to meet the event date.

• Domestic Expedited Bookings: Bookings made with less than 10 business days' notice will incur an expedited shipping fee.

• International Expedited Bookings: Expedited shipping is not available for international bookings.

• Late Guest Registrations submitted after the guest registration deadline are classified as Late Domestic Registrations and will also incur an expedited registration.

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Kits by Demand (Custom Events or Kits)
Seasonal and custom experiences, including virtual events and kits, are available upon request for events not listed on our website.

• Unlike standard bookings (10 business days), these require a lead time of at least 3 weeks (15 business days) before the event date.

• Customization options may be available upon request.

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View-Only Events
Facilitated virtual events without shipped kits, starting at $150 per event.

• Subject to host and instructor availability.

• A shopping list will be provided for your team, if needed.

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Kits Only
Curated experiences for self-guided enjoyment, with optional written or video instructions. Kits can be customized upon request.

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Guest Registration Process

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Guest Registration Forms
Kits by Food Craft provides forms and spreadsheets to collect shipping information. Event organizers may choose to use these templates or their own but are responsible for verifying that all addresses are accurate and current.

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Guest Registration Deadlines

• Standard Group (Under 150 Guests): Complete registration at least 10 business days before the event, by 3:00 PM EST.

• Large Group (150+ Guests) and Kits by Demand Bookings: Complete registration at least 15 business days before the event, by 3:00 PM EST.

• Late Registrations: Guest addresses submitted after the required lead time are subject to a $20 fee per kit for domestic shipments, and prompt delivery for international shipments cannot be guaranteed.

• Disclaimer: For international shipments to areas with active conflict or natural disasters, an extended lead time of 15 business days may be required. Please refer to our International Shipping Disclaimer.

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Guest Registration Management

• Using Food Craft Forms: Our team will handle registration, and you may choose to receive updates directly or by email.

• Address Updates: Address updates before shipping are permitted; however, once shipped, any address change incurs a $25 fee. Packages cannot be intercepted if out for delivery, and timely delivery for updated addresses is not guaranteed.

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Accountability for Addresses: Guests are responsible for submitting accurate address details, including delivery instructions. Missing information, such as apartment numbers, will result in additional fees.

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Payments and Terms​

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Prepaid Event Credits
Event credits purchased in advance are non-refundable but may be applied to future events within the purchase year.

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Down payment
To reserve the event date and time, payment for the first 8 kits is required. This non-refundable amount can be applied as a credit toward the total cost. Payment must be made by credit card, except for bookings placed through purchase orders with wire transfers.

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Credit Card Processing Fee
A 4% fee applies to transactions settled by credit card. Wire transfers are exempt from this fee.

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After-Hours Facilitation Surcharge
For events scheduled between 10 PM and 7 AM EST, an additional $100 per event is applied to cover host and instructor fees.

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Late Payments
Payments made more than 3 days after the invoice date are considered late and will incur a 5% fee on the total invoice amount. Full payment is required before the event to avoid rescheduling or cancellation.

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Auto-Gratuity
A service fee distributed among the entire Food Craft team:

• A 10% auto gratuity applies to the total cost for kits, upgrades, and add-ons (excluding shipping and import fees) and is reflected on the second invoice.

• For Kits by Demand (custom experiences), auto gratuity starts at 15%, also reflected on the second invoice.

 

Sales Tax
Live virtual experiences with hosts and instructors are classified as educational and are exempt from sales tax. Kits-only orders are subject to applicable sales tax.

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Live Virtual Event

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Virtual Meeting Platform
Kits by Food Craft official platform for hosting online events is Google Meet, though Zoom or Microsoft Teams may also be used upon request for added flexibility.

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Meeting Links & Calendar Invites
Event organizers may create their own calendar invitations and meeting links, inviting the host and instructor at classes@foodcraftnyc.com. Alternatively, Kits by Food Craft can create calendar invitations and meeting links for all registrants.

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Internet Connectivity Issues
Each event is supported by a team of three representatives: a host, an instructor, and support staff. The host typically contacts the event organizer 30 minutes before the event for final alignment. For connectivity issues, please contact us immediately at (347) 652-2143.

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Pre-Event Requirements
Minimal instructions are included in the kit and emailed to the event organizer to share with guests. A brief meeting is requested 15 minutes prior to the experience, during which the event organizer is encouraged to grant host access.

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Post-Event Resources
After the event, resources such as recipe cards, video tutorials, and team photos are shared with the event organizer. Please note that Kits by Food Craft retains rights to recipe cards and video tutorials.

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Data Security and Event Privacy

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Virtual Event Access
Choose one of the following access options for your live event:

• Exclusive Access: Reserved exclusively for the Food Craft team and registered guests.

• Viewing Option: Unregistered guests may join for a fee of $20 per device.

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Recordings and Photography
Recording live events is only permitted for custom experiences. Reproduction of recipes and video tutorials is prohibited, and team photos will not be posted publicly without consent. Photos and videos of hosts and instructors may be used for marketing purposes.

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Shipping Addresses
Shipping addresses collected during guest registration are securely handled and removed from our system within two weeks after your event.

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Registered Guests Communication

Guest communication is essential in the following scenarios:

• Carrier Verification: Required for international shipments to ensure secure delivery.

• Shipping Address Issues: Necessary to resolve any incorrect or incomplete addresses.

• Post-Event Resolution: Used to address any missing or broken items reported during or after the event.

• Newsletter and Outreach Subscriptions: Guests who opt-in will receive promotional emails and updates.

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Virtual Event Cancellations and Rescheduling

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Cancellation and Rescheduling Process
To cancel or reschedule an event, contact experience@foodcraftnyc.com. Note that rescheduling is subject to host and instructor availability. Refunds are not available for shipped kits.

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Event Cancellations

• 21 Business Days or More Before the Event: 100% refund; down payment refunded as credit.

• 11 to 20 Business Days Before the Event: 50% partial refund.

• Within 10 Business Days of the Event: No refund available.

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Event Rescheduling

• 10 Business Days or More Before the Event: Free.

• 6 to 10 Business Days Before the Event: $150 rescheduling fee.

• 2 Hours to 5 Business Days Before the Event: $300 rescheduling fee.

• Emergency Rescheduling: In the case of valid emergencies, if both parties agree, rescheduling fees may be waived.

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No-Show Virtual Events
If no guests attend, no refunds or rescheduling options are available. As a courtesy, our team will wait up to 15 minutes past the scheduled start time before concluding the live event.

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Shipping Fees Per Kit

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Domestic Standard Event Registrations

• Standard Group (Under 150 Guests): Register at least 10 business days before the event.

• Large Group (150+ Guests): Register at least 15 business days before the event.

• Shipping Fees:

  • FREE: All U.S. shipments, excluding Hawaii, Puerto Rico, and Alaska.

  • +$20/kit: Shipments to Hawaii, Puerto Rico, and Alaska.

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Late Domestic Registration Fees
For guest registrations received after the standard lead time:

• Basic Ground (7-9 business days before the event): +$15/kit

• Priority Ground (5-6 business days before the event): +$30/kit

• 2nd Day Air (4 business days before the event): +$45/kit

• Next Day Air Saver (2-3 business days before the event): +$60/kit

• Overnight Shipping: While UPS offers overnight shipping, Kits by Food Craft do not recommend it due to limited time for resolving potential issues. However, if needed, our team can accommodate this option upon approval, starting at +$75/kit.

International Registration Fees

• +$30/kit: Canada

• +$50/kit: Other countries (excluding Brazil and Romania)

• +$80/kit: Brazil and Romania

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Remote Area Surcharge

For international shipments to remote locations, additional shipping costs may apply. The kit will be processed only with the event organizer's approval of the adjusted shipping fee.

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International Customs and Import Fees

Cross-border shipments may incur customs and import fees. Kits by Food Craft participates in auto-payment of these fees, so recipients will not be charged upon delivery.
 

For details, please review our customs and import fee policies here.​​

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Tracking Kits and Logistics

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Guest Tracking Information
Guests are required to provide a valid email address during registration. Automated shipping notifications and tracking numbers will be sent directly to this email.

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Kit Tracking Issues
For any kit-related issues, please report them promptly to support@foodcraftnyc.com.

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Tracking Status for Event Organizers
Event organizers will receive an update on the tracking status for all kits at least 48 hours before the event.

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International Tracking
Carriers may contact international guests for additional verification. Delays in response may result in shipment delays or abandonment without a refund.

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Failed Delivery Attempt

• Domestic: Guests have five (5) business days to schedule a redelivery or pick up their kit at the local post office if delivery issues occur. Kits unclaimed after this period will be returned to the sender with no refund or complimentary redelivery.

• International: Guests generally have five (5) business days to retrieve their kits from the local post office if delivery issues arise. Our team will promptly email guests about delivery issues, including the final pickup date. Kits unclaimed within this time frame will be marked as abandoned, with no refund or redelivery available.

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Kit Delivery Issues

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Prompt Kit Resolution
If your kit arrives damaged, is lost in transit, or contains incorrect items, we’ll reship a replacement at no additional cost. To ensure delivery before the event, please report any issues within 72 hours before the scheduled event date.

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Delayed Kits
Kits by Food Craft aim to deliver kits to guests 48 hours before the event. In rare cases of delays due to unforeseen circumstances, we will work creatively to provide an inclusive experience for all guests, even if their kits are delayed.

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Unresponsive International Guests
Carriers may contact international guests for delivery scheduling or additional verification. Delays in response may result in delivery issues and forfeiture of the kit without a refund.

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Reshipment Insurance Fees
For an optional +$5 fee per kit, reshipment insurance covers free reshipping for missing packages marked as delivered.

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Uninsured Missing Packages
As a small business, Kits by Food Craft do not automatically reship uninsured missing packages. We’re happy to assist in filing a report with the carrier; however, a fee will apply if reshipment insurance is not in place.

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Domestic Reshipment Fees
For uninsured missing packages or those with incorrect/incomplete addresses, choose an option based on your event timeline:

• Basic Ground (7-8 business days processing time): $35/kit

• Priority Ground (5-6 business days processing time): $50/kit

• 2nd Day Air (3-4 business days processing time): $65/kit

• Next Day Air Saver (2 business days processing time): $80/kit

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International Reshipment Fees
Expedited shipping is unavailable for international reshipments, and timely delivery before the event cannot be guaranteed. Kits by Food Craft may explore alternative kits or materials on Amazon to ensure timely receipt.

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For details, please refer to our International Shipping Fees and Policies.

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Contact Us

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If you have any questions or concerns, feel free to reach out – we're here to assist you!

• Kit Support:  Email: support@foodcraftnyc.com

• Event Support: 

  • Email: experience@foodcraftnyc.com

  • Call: (347) 652-2143

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Schedule a Meeting with Kits by Food Craft: Click here to get started!